Page 60 - Banking Finance November 2024
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RBI CIRCULAR
RBI
CIRCULAR
Facilitating accessibility to digital pay- 3. PSPs shall submit to the Reserve Bank, within one month
of the date of issue of this circular, details of their sys-
ment systems for Persons with Disabili- tems / devices that need to be modified, along with a
ties - Guidelines time bound plan of action for achieving the same. The
action plan may be sent to the Department of Payment
October 11, 2024
and Settlement Systems, Reserve Bank of India at
dpssfeedback@rbi.org.in along with details of a Nodal
1. A reference is invited to Reserve Banks Master Circu- Officer who could be contacted, if required, for further
lar on Customer Service in Banks dated July 01, 2015, queries / clarifications.
which, among other things, contains instructions for
4. This directive is issued under Section 18 read with Sec-
scheduled commercial banks to ensure banking services
tion 10 (2) of the Payment and Settlement Systems Act,
for Persons with Disabilities. In this context, reference
2007 (Act 51 of 2007).
is also invited to Accessibility Standards and Guidelines
for Banking Sector as notified by the Ministry of Fi-
nance, Government of India on February 02, 2024. Submission of information to Credit In-
2. All sections of population, including differently abled formation Companies (CICs) by ARCs
persons, are increasingly adopting digital payment sys- October 10, 2024
tems. To promote effective access, payment system
participants (PSPs, that is, banks and authorised non- 1. In terms of circular no. DNBS (PD-SC/RC). CC. No. 23/
bank payment system providers) are advised to review 26.03.001/2010-11 dated November 25, 2010 on Sub-
their payment systems / devices in terms of accessibil- mission of information to Credit Information Compa-
ity to Persons with Disabilities. Based on the review nies1, ARCs had been advised to become a member
they may carry out the necessary modifications, such of at least one CIC. In order to align these guidelines
that all their payment systems and devices, such as with the guidelines applicable to banks and NBFCs and
Point-of-Sale machines, can be accessed and used by with a view to maintain a track of borrowers credit
Persons with Disabilities with ease. In this connection, history after transfer of loans by banks and NBFCs to
the Accessibility Standards issued by the Ministry of ARCs, these guidelines have been revised as under.
Finance referred to above may also be adhered to, as
2. Membership of CICs: ARCs shall become members of
applicable, by all PSPs. While selecting potential solu-
all CICs and submit the requisite data to CICs as per
tions for the purpose, care should be taken to ensure
the Uniform Credit Reporting Format prescribed2 by
that the modifications / enhancements do not compro-
the Reserve Bank, as amended from time to time.
mise security aspects of their systems.
BANKING FINANCE | NOVEMBER | 2024 | 53
