Page 28 - A Banker Down the Rabbit Hole

2. An unforgettable induction

training

I was asked to join the bank at a Camp Training Centre for an

Induction Training Program about Banking Laws and Operations for
four weeks. It was an intensive learning for putting the knowledge
to use later while working at the branches to safeguard the interest
of the customers, the bank and the self as an officer.

An officer paid a stopped cheque
I very vividly remember one interesting anecdote narrated by one of the
trainers about "Payment of a stopped cheque and its consequences". One
officer ignored the written and proper instructions from a customer for
stopping payment of a cheque for Rs 50,000 issued by him. The cheque
got paid by mistake. The customer was annoyed and objected to the debit
to his account. This payment of cheque could have many implications
for the customer. Had he issued another cheque that would have
bounced due to this stopped cheque having been debited, making
balance in the account insufficient to pass the later cheques. That might
have resulted not only into loss of reputation of customer in the market
but also loss of some order or insurance cover or the like, depending
upon the nature of payee and the payment. The bank would have been
liable to compensate the customer, any kind of loss suffered by him.

The officer approached the customer and invited him over dinner in a
restaurant and expressed his regret in the matter. The customer had the
dinner but was not convinced by the verbal apology tendered by the
officer. The officer invited him over dinner second time and apologized
and requested for withdrawing the objection to the wrongful debit to

A Banker down the Rabbit Hole | 25