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P. 30
ARTICLE
EMPOWERING
ACCESSIBILITY
THROUGH AI IN
BANKING:
REVOLUTIONIZING
ASSISTIVE
TECHNOLOGIES
Introduction in society. This democratizes accessibility, benefiting over 1
billion disabled individuals worldwide.
Artificial intelligence (AI) is the field of computer science that
aims to create machines and systems that can perform tasks
that normally require human intelligence, such as percep- Enhancing Accessibility: AI-Powered So-
tion, reasoning, learning, decision making, and natural lan- lutions in Action
guage processing. AI encompasses smart machines and al- Speech recognition and synthesis: These technologies
gorithms capable of performing cognitive tasks, mimicking
can enable people who are deaf or hard of hearing to
human logic and learning from data. Technologies like ma- communicate with others through text or voice, and
chine learning, a subset of AI, refine algorithms through data people who have speech impairments to use voice as-
exposure, enhancing personalization and anticipation of user sistants or generate synthetic speech.
needs. It has the potential to enhance the accessibility of
information, services, and products for people with disabili- Computer vision and image processing: These tech-
ties, as well as to empower them to participate more fully nologies can help people who are blind or visually im-
paired to perceive their surroundings, recognize faces
and objects, read text, and navigate safely.
Natural language processing and generation: These
technologies can assist people who have dyslexia or
other learning disabilities to read and write more ef-
fectively, and people who speak different languages to
access information and services in their preferred lan-
guage.
Machine learning and data analysis: These technolo-
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