Page 396 - Operations Strategy
P. 396
CaSE StudiES fOr SlaCk and
lEwiS OpStrat 5
1. Aarens Electronic 373
2. Aztec Component Supplies 377
3. Carglass : building and sustaining a customer-centric organisation 379
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4. Clever Consulting 393
5. Delta Synthetic Fibres (DSF) 395
6. Developing ‘Savory Rosti-Crisps’ at Dreddo Dan’s 401
7. Disneyland Resort Paris 405
8. Dresding Medical 412
9. Hagen Style 414
10. Hartford Building Society: to measure, or not to measure? 416
11. IDEO: service design 422
12. McDonald’s: half a century of growth 441
13. Ontario Facilities Equity Management (OFEM) 447
14. Operations strategy at Galanz 451
15. Slagelse Industrial Services (SIS) 466
16. The Thought Space partnership 469
17. Turnround at the Preston Plant 472
18. Zara’s operating model 476
19. Zentrill 481
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