Page 405 - Operations Strategy
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380 case study 3 • carglass : Building and sustaining a customer-centric organisation
8.565 vans 22.399 employees
2.000 service centers
A job is completed every 3 seconds
Presentation of the Belron ® group (Figures 2009)
34 countries in 5 continents 12 million customers/year 2.4 billion revenues
Source: Company information.
exhibit 1
Z03 Operations Strategy 62492.indd 380 03/03/2017 16:04
