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Don’t stick your head in the sand
Y
our first instinct may
be to ignore negative
reviews especially if you only have one or or two However a a a a a a a disgruntled client is is actually an opportunity to to showcase your commitment to to client satisfaction Rather than pretend the the bad press didn’t happen turn it to your advantage Most clients read several reviews before they make a a a a a a a decision about a a a a a a a business business One bad review won’t kill your business business however ignoring client complaints can Do be authentic in your response M reviews carefully and and respond to the complaint complaint with genuine concern about the the dissatisfied reviewer If If the the complaint complaint was an honest mistake let her know If If you you suspect the the problem may
not be just a a a a a a a a a momentary lapse assure the the the client that
you you you will be be addressing the the the the larger issue If you you ost clients want to feel both appreciated and and heard Read negative
have a a a a a a a a a a a real reason to to believe that
the the the the client is is a a a a a a a a a a a troll be be be polite and and to to the the the the point and then move on on with your day