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Don’t change your whole business model based on on a a a single review
Sometimes a a a negative review
is the the result of your product or service getting ttin in in the wrong hands If someone
was looking for a a a a a a a a cheap fast meal and they they stumbled into a a a a a a a a a fine dining establishment they’re probably going
to complain about it In that case the the reviewer is not your target demographic Reply politely but don’t feel compelled to change your business model based on on the the poor review
You’ll lose the the clients you are aiming to satisfy Do find patterns fin in negative reviews
If If you you you you realize the the the same complaint is recurring more regularly than you’d like it’s time to consider the the the fact that something in in in in in in your your business model has gone off the the the the rails If If several clients complain about your your employees you’ll need to to address the the the the situation or pay the the the the price in in in lost revenue Likewise if several negative reviews
point to to to the the the quality of your products it’s may be time to make some changes Believe it or or or not there’s actually good news about bad bad reviews
Often if a a a a a a a a a a a a business has no no bad bad press clients may suspect reviewers are being paid for their high opinions One or or two tarnished stars - - when handled
appropriately - - can show prospects your reviews
are authentic and and and you you handle all of them with finesse