Page 18 - November December 2021

TERMS AND CONDITIONS
• Prices are subject to change without notice. within 5 days of the invoice date.
• All taxes are additional. • Only those products authorized for return will be considered for credit.
• Products are subject to availability. Receiving a return authorization is not a guarantee of credit.
• Published deal pricing will be guaranteed on all Customer Link orders • Any products shipped to Purity Life but not eligible for credit will be
completed up to 11:59pm on the last day of the month. All other order destroyed upon receipt.
methods will be guaranteed only if received prior to cutoff @ 11:00am • The following information must be provided to obtain a
(EST&PST) on the last business day of the month. return authorization:
• Terms for credit-approved customers are 1% – 10 days, net 30 days; - Date of purchase - Product expiry date
• Terms begin at time of invoicing. - Invoice number - Exact reason for return
• Early payment terms do not apply to credit card payments. - Product number - Condition of the product
• Visa,Mastercard, and American Express are accepted. - Product description
• Interac e-transfer accepted for customers with approved credit terms. • For consumer returns, Purity Life’s vendors request the consumer name,
consumer contact number, reason for return, lot number and expiry date.
Once this information is supplied, we can process a credit (if applicable).
TERMS & CONDITIONS
• Purity Life DOES NOT accept returns for reasons of:
• Any payment by credit card, when the account is sitting past due beyond - Store inventory over stocks - Store closings
the allocated terms, will be subject to a surcharge of 3 %. - Store special events - Discontinuations
• New Accounts requesting credit terms must submit a completed credit - Short dated product
application including trade references. If the account is a new business with • Purity Life DOES NOT accept returns on:
no credit history, or no references are provided, it will remain on credit card - Sun care products
terms until a history is established. - Probiotic products
• NSF/returned cheques are subject to a $50 administrative fee. - Products purchased in participation of a Purity Life
• Declined credit card transactions are subject to a $25 administrative fee. program (such as Flyer Programs)
• Requests for copies of invoices and account statements are subject to a $5 - Special order products (This will be indicated at set
administrative fee. These documents can be accessed free of charge by up of any program in question)
logging in to our CustomerLink system at https://customerlink.puritylife.com. - Products purchased as part of discontinued item sell-offs
• Final responsibility of determining applicable federal and provincial taxes is - Partial displays of products that are only sold within
borne by the retailer. In the event of an audit by tax authorities, Purity Life a display and not as individual units
will invoice you, the customer, for any applicable taxes not collected based - Products kept longer than 120 days
on the outcome of the audit. - Hand sanitizer
• Every effort has been made to ensure our promotional materials and tax - Reusable cloth face masks
codes are complete and accurate; however, errors may occur. - Pre-book ordered items or displays
- Displays that are not stocked at Purity Life require 3 weeks lead
DELINQUENT ACCOUNTS
• Purity Life reserves the right to withhold shipments on overdue accounts time and cannot be canceled
• Purity Life may charge interest on any past due balance at the rate of 24% - Any item that has been shipped to a third party facility such as
per annum with said interest being calculated from the date of default. Amazon or ebay
• Overdue accounts deemed uncollectable by Purity Life will be submitted to a - Pacifica brand items (All Pacifica products are final sale)
third party collection agency or Attorney for recovery. Purity Life will charge • A restocking fee of 20% will be applied to all returns.
you all fees deemed necessary for the recovery of the outstanding balance. • All products must be returned in resalable condition: no damage, no price
• All third party fees, as well as any outstanding interest and principal balance stickers, no glue residue, no stamps, etc., nor in any way defaced. For
must be paid in full prior to Purity Life considering reinstating your account. this reason there will be NO RETURNS accepted for items that have been
• Following delinquency, all orders must be prepaid by credit card until credit shipped to third party facilities such as Amazon or ebay.
can be re-established. Subsequent terms, if requested, will be decided • All returns should be sent via prepaid ParcelPost with the return authorization
by Purity life. number clearly indicated on the outside of the return. Under no condition
should the item be returned freight collect. If product is being returned due
FREIGHT POLICY to an error on the part of Purity Life, the cost of the freight will be credited to
• Purity Life ships either by courier (ground) or common carrier. We can your account or we will arrange a courier pickup at our expense.
expedite shipping upon request, and will charge you the difference. • All items should be securely boxed and packaged in a manner suitable to
• All orders are shipped F.O.B. Purity Life unless otherwise stated. the method of return. A list of contents should be enclosed, including your
• Purity Life’s minimum order is $100. Orders and backorders totaling over store name and account number.
$350 are shipped freight free. • All returns must be addressed to the Returns Department closest to your
• Orders less than $350 including back orders are charged a minimum store: 6 Commerce Cres. Acton, ON L7J 2X3 or 888 West Kent Avenue S.,
$16 service and handling charge. Vancouver, BC V6P 6V6 or 260184 Nose Creek Blvd., Building C, Rocky
• Specific time of day delivery instruction requests, are subject to an additional View No.44, AB T0M 0E0.
$15 service and handling charge.
• Remote locations (those which our couriers define as ‘beyond points’) such ORDER POLICY
as Yukon and Nunavut will be charged a freight surcharge calculated as • Purity & or UPC codes must be provided.
actual freight cost over and above 5% of the invoice value. • Orders submitted with handwriting, or by fax may be subject to up to an
• A fuel surcharge may be added to your invoice depending on the fuel additional 2 day delay.
surcharge charged by the couriers. Advance written notice will be given to • Outstanding orders not in good credit standing will be deleted in 7 days
current customers if a fuel surcharge is to be applied. • Previously back ordered items will be presented to you at time of check out,
• Damage claims must be made within 5 days of receipt of goods. All damage or confirmed with you over the phone. Please notify us if you would like to
claims must be made to the cartage company; no credit can be given unless have your backorders automatically shipped.
this procedure is followed. • All retailer ordered back orders will be purged from the system after 20 days.
PRODUCT DATING BACK ORDER POLICY
• All products (excluding probiotics and food items) shipped will have an • UPDATE** All back orders will be purged from system in 20 days.
expiry date of at least six months unless otherwise noted within the Purity • All back orders over $350 will be shipped freight free. Orders under $350 will
Life catalogue. be charged $16 and shipped by request.
• Probiotics and food items shipped will have an expiry date of at least • No orders under $100 will be shipped but can be picked up in our
2 months. warehouse.
• Covered Bridge Chips shipped will have a shelf life of at least 30 Days No
Returns or Credits will subsequently be issued for stale-dated or unsold
products.
CO-OP ADVERTISING
• Requests for co-op credit reimbursements need to be claimed within 90
days of the activity running in order to be eligible for reimbursement.
PRICING
• Some vendors have Minimum Advertised Pricing (MAP) Policies in place with
respect to distributing products through Purity Life. Should you choose to
sell or advertise these products below the MAP, we reserve the right, without
assuming any liability, to cancel all orders and indefinitely refuse to accept
any new orders from you for products found to be in violation of the policy
until such time as prices are in line with the MAP.
RETURNS POLICY
• All returns require prior authorization from Purity Life and requests
must be sent to credits@puritylife.com for processing.
• Short-dated, damaged, or mis-shipped products must be reported
This price list is for wholesale use only. Not for public release.
18 www.puritylife.com