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Q20. How can guests access the Grand Resort Deck?
Ans. The Grand Resort Deck is on the 2nd floor. Simply take our lobby guest elevators and press 2. After coming out from the elevator, walk towards the glass door. Behind the glass door is the Grand Resort Deck.
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Q21. Do we offer a shuttle bus that can reach the Venetian Hotel?
Ans. Yes, at the Galaxy bus depot. Service is available every 15 to 20 minutes. 15 20
Q22. How long does it take if driving from Banyan Tree Macau to the Macau Ferry Terminal?
Ans. 15 to 20 minutes. 15 20
Q23. For limousine on-hire service, what is the minimum number of hours that the guest must reserve?
Ans. A minimum of 2 hours.
Q24. Do we have Wi-Fi service in our limousines?
Ans. Yes, all of our limousines (including Galaxy limousines) have free Wi-Fi service for guest use.
Q25. Can guests request limousine service during a typhoon signal no. 8 or above?
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Ans. All limousine services will be suspended during a typhoon signal no. 8 or above, as per Galaxy policy.
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Q26. Would ferries still operate when there is a typhoon signal no. 8? 8
Ans. No.
Product Knowledge Manual – 2016 v4.0 23 | P a g e