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Q6. What are the standard check-in and check-out times? Ans. Check-in from 15:00, and check-out before 12:00 noon.
Q7. How much is the incidental deposit?
Ans. MOP 1,000 per day is required as the incidental deposit. MOP 1,000
Q8. Can guests process a cash advance with a credit card at the reception counter?
Ans. No.
Q9. Are there any banks near Banyan Tree Macau?
Ans. Take escalator at Jade lobby to 1/F, there is an ICBC on your left hand side.
Q10. What is the PMS (Property Management System) used by Front Office, and what is the version number?
PMS ? Ans. Opera Gaming Edition – Version 5.0.04.02/5
Q11. Describe the use of keycards in our suites and villas.
Ans. Smart keycards are used in our suites and villas. To open the door, guests only need to tap the keycard on the card reader.
Q12. Can guests leave their mobile phones for battery-charging at the front desk?
Ans. Yes, we will give the guest a luggage tag for phone retrieval.
Product Knowledge Manual – 2016 v4.0 21 | P a g e