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Q13. How many baby strollers are available for guest use?
Ans. 3.
Q14. How many Villa Buggies do we have? What is the maximum capacity per buggy?
Ans. We have 4 Villa Buggies. The maximum capacity for each buggy is 4 persons, including the driver.
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Q15. Where do we keep the guest luggage if the room is not ready?
Ans. Luggage will be kept in the pantry of the Front Office back office.
Q16. Where is the location of our Wi-Fi printer?
Ans. The Wi-Fi printer is at the lobby reception area, next to the Duty Manager desk.
Q17. On which floor is the Business Center?
Ans. 1st floor. 1
Q18. Where is the breakfast location?
Ans. Guests can enjoy breakfast in the Saffron restaurant or in their own suite/villa.
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Q19. How can guests access the Banyan Rooms?
Ans. The Banyan Rooms are located on the 1st floor. Guests can access them by stairs, escalators, or elevators.
Product Knowledge Manual – 2016 v4.0 22 | P a g e