Page 117 - TESIS ADJUNTA DE BUSINESS

Complaint letter

Do you know of any company whose service and product are so good
that they`ve never recived a complaint? Of course this kind of
company doesn`t exist. The mistakes made in the handling of an
organization have been reflected in their service or the quality of
their products. A complaint is an alarm system that tells when
something is not right.

The cause of a complaint

A complaint iss usually caused by one of the following problems;
each which is a reason for writing a letter :

a) Bad service (delay or carelessness).
b) Bad product (defective or poor quality)
c) Mistake

Characteristics

A complaint letter is not successful if the writer loses his
composure and writes it in a way that demonstrates reproach or anger,
which are both negative traits in writing letters, it would be more
effective if written in a diplomatic and friendly way.

Tips for writing a complaint letter

A.- focus on the most important facts. Don`t give unnecessary
background information.
B.- make sure you include:

1) the reason for writing.
2) what went wrong.
3) what you would like to happen now.

C)complaint letters are usually written in a formal style.

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