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About Case Management

Case Management has evolved over the past twenty years and
become an important and integral part of a compensation claim.

It is a process devoted to the co-ordination, rehabilitation, care and
support of people with complex clinical needs. It aims to facilitate
their independence and improve their quality of life.

Case Management draws on the involvement and valuable skills of
several qualified and regulated professionals such as therapists,
nurses, social workers and financial advisers. It is important that the
Case Manager you instruct has the necessary experience of spinal
cord injury to assist in your rehabilitation. A Case Manager may come
from any of a number of disciplines: occupational therapy, nursing,
social work, to name only a few. There is no Case Management
qualification as such.

A Case Manager will assess the needs of the spinal cord injured
person and their family and identify relevant and cost-effective
resources which they can access to improve their quality of life.
A plan, individually tailored to the client, will be drawn up which
creates a package of support across all aspects of their life.

There are three stages:

Assessment
The Case Manager will gather information from you and your
family and from healthcare professionals, including consultants
and physiotherapists. Through this gathering of information the
Case Manager will develop an understanding of how spinal cord
injury has impacted on your level of independence, family and
social life, finances and employment.

Planning
The Case Manager will prepare an Initial Needs Assessment,
which will identify the most pressing needs and establish
rehabilitation goals. Where necessary the Case Manager will
identify and recruit professionals to aid recovery, recommend the
purchase of items of equipment which may be of benefit and
recruit and train carers and support staff.

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