Page 15 - Your Introduction and Guide to Renting_EMAIL_Neat

Taking care of the property-

Inside

Misplaced keys Air conditioners

If you have misplaced your keys during business Filters and intake vents need to be cleaned regularly
hours you may come to our office, pay a deposit to ensure there is no build-up of dirt and dust. This
of $50-00 and borrow our office set. ensures the unit is able to draw in air effectively and
avoids hindering performance. Please maintain
The deposit will be refunded once all keys have
the vents regularly to avoid the unit’s malfunction
been returned within 24 hours.
resulting in costly repairs and/or replacement.
If you have misplaced your keys after hours, you
Note: If an air conditioner malfunctions due to failure to clean the
may call a locksmith to assist you back into the air filters then the costs to rectify the damage or even replace the
property. This is at your own cost. unit may likely be charged to tenants.

IMPORTANT! Most modern window flyscreens can only be removed
from the inside of the property. Attempting to remove them from
No smoking / No vaping policy
the outside will result in damage to the flyscreen framework.
This means the flyscreen will have to be repaired or replaced at
your cost. This may cost more than what it would cost to have a All properties have a strict no smoking/no vaping
locksmith attend the property to allow you access. inside policy.

If tenants still choose to smoke/vape inside the
Property damage property, they will be responsible for specialised
cleaning and deodorising of the inside of the
You are obliged to inform us in writing immediately property to eliminate the smoke odours. This
(or next business day if on weekend/ public holiday) process is very costly for tenants.
of any property damage that occurs. If you, your
If you live in a complex, please refer to the by-laws
family, your pets, or your guests have caused the
regarding permitted areas for smoking outside.
damage it must be rectified (at your expense) as
soon as possible. Please advise in writing when this
is complete.
Heaters

Please ensure any combustion heaters are kept
Noise/ disruption
clean of ash build-up. Also ensure a protective mat
is placed in front of the heater to protect against
It is important to note that the utmost care must
coals and ash falling out and singeing/ damaging
be taken to ensure that you do not disrupt your
carpets or floors.
neighbours with noise. Loud music, parties, or
general noisy activities can disrupt a neighbour’s
For other heater types, please ensure that no
right to peace and the quiet enjoyment of their own
combustible or flammable material is placed on or
residence.
near heaters to avoid a fire risk.
In the case of units/ flats and apartments, particular
care must be taken with respect to noise due to the
close proximity of other properties, usually located
on the other side of the wall. This also includes your
obligation to ensure that you or your visitors are not
disrupting neighbours when entering or leaving your
property and moving to parked vehicles.

Your Introduction and Guide to Renting 15