Page 12 - BMO CATERING PROPOSAL
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SERVICE ETHIC / CULTURE
Service is our core offer. We aim to provide the highest possible level of service to Bank of Montreal staff and guests. To do this, we must:
• Maintain a close working relationship with
the facilities and reception teams so we can anticipate and adapt to catering and hospitality requirements for BMO
• Be formal and professional in all our dealings with BMO and their guests. Demonstrate a sense of enthusiasm about our service delivery. A sense of teamwork and a true willingness to help and serve will naturally contribute to this enthusiasm
• Understand that when a member BMO staff or BMO guest perceives a problem, the problem is ours. The burden is ours to solve the problem and create very positive outcomes
• Make everything about our operations as easy, simple, and clear as possible for our team. Communicate clearly and in a timely manner any changes in operations or policies
• Seek comments and feedback about our efforts. We must graciously accept any criticism and complaints without becoming defensive. We will take prompt corrective action as necessary.
