Page 26 - Personal Underwriting Mandates & Guidelines - Binder product rules & addendums - Version 1

3. ACCIDENT OWN DAMAGE
3.1 The following documents should be submi ed, in addi on to the completed claim form, at the incep on of the claim:
3.1.1 Copy of driver's licence (both sides), and front page of ID or passport, together with any other related documents pertaining to the speci c driver's licence held by the driver;
3.1.2 Professional driver's permit (PrDP), if vehicle is insured/used as a taxi, is a bus or a goods-carrying vehicle;
3.1.3 Ask the claimant whether the vehicle is driveable.
3.1.3.1 If the vehicle is not driveable, obtain the exact loca on of the vehicle and ask the claimant if he is in a posi on to arrange for the vehicle to be towed to the nearest approved panelbeater (refer to Hollard's Procurement Pages website for a full list of service providers – h ps://procurement.hollard.co.za/).
3.1.3.2 Obtain 2 (two) quotes from an approved panelbeater if the vehicle is driveable. Immovable vehicles – only 1 (one) quote.
3.2 Once you have received the relevant documents and registered the claim, it is recommended that you: 3.2.1 check the claims history of the claimant to:
3.2.1.1 avoid duplica ons of claims or possible fraudulent submission of claims;
3.2.1.2 in the event of previous claims, to ensure that the Broker is aware of the previous claims which might be of assistance in the handling of the current claim;
3.2.2 ensure that all the informa on is available and that the es mate has been raised correctly and as accurately as possible.
3.3 If there is a third party involved, ensure all the details of the third party are on the claim form as well as the details of any witnesses.
3.4 Should there be any documents outstanding, contact the Insured and request these from him telephonically or by e-mail.
3.5 Check that the licence is in order.
3.6 Contact the claimant and inform him/her of the claim number which is to be used in all correspondence, as well as the name of the claims technician who will be handling the claim.
3.7 Place
3.7.1 3.7.2 3.7.3 3.7.4 3.7.5 3.7.6
3.8 Check to
3.8.1 3.8.2 3.8.3
the following on the le:
A claims checklist
Ac on sheet/File note
A printout of the client's policy document details schedule (proposal, if required)
One hard copy of the claims printout
Any other documenta on and copies of le ers
A note of any other relevant informa on gleaned from the conversa on with the client (noted on the ac on sheet).
see whether the following have been requested and/or received:
Any outstanding documenta on
Assessor's report (if required)
Valida on of the driver's licence (if required).
Motor Claims Procedures
Page | 24
Binder Claims Mandates and Guidelines – 2015/2016