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RCM Profile

Shane Haskell

Designation(s): OLCM-GL, PCM, RCM, LCCI, ABR
Company: Lionheart Property Management Inc. (ACMO2000)
Year entered the profession: 2011
Year RCM obtained: 2013

Other education: Realtor®, Business Obtaining the ACMO 2000 Certifica- Communication is the cornerstone
Accounting, Business Marketing, Proj- tion® was also a company initiative of successful condominium manage-
ect Management to stand above the competition and, ment. Keeping all interested parties
What path brought you to a more importantly, to hold us to a involved in decisions, updates, and
career as a condominium manager? higher standard. To this day, we hold outcomes not only ensures full trans-
Starting as a Condominium Direc- membership in ACMO, the RCM parency but also results in less work
tor in the early 2000s, and obtaining, designations for my managers, and overall and achieves a greater level of
owning, and managing investment the ACMO2000 designation for the satisfaction for everyone.
property, as well as being a licenced
Realtor®, led me to start my own
property management company in Communication is the cornerstone of successful
2011. The focus was on Residential {
management and leasing. However, condominium management. Keeping all interested
the first employee I hired came with parties involved...results in less work overall and
Condominium Management experi-
ence, and the business grew to focus achieves a greater level of satisfaction...
on condos. I proactively obtained the
required education and RCM through company, establishing our goal and Tell us about a personal success
ACMO to meet the demands of the commitment to providing advanced story on the job.
business. The next focus was to obtain skills and value to our clients. I also The best feeling of success is bring-
the ACMO 2000® Certification for the pride myself on being actively involved ing on a new client who has been
company, which happened in 2016. in our industry. I volunteered on through previous struggles, whether
How has your membership in the Communication and Marketing financial, legal, communication,
ACMO helped you in your career? Committee for ACMO for a few years, unexpected repairs and maintenance,
Many of our business prospects leading the regional subcommittee, or all the above, and turning that client
asked us what made Lionheart stand and contributed articles for the CM around into a solidly run corporation.
out from the competition. At the Magazine. We’re proud of our affilia- Learning the history, identifying the
time, obtaining the advanced RCM tion with ACMO. challenges, and providing guidance
designation for our managers and I What is one must-have skill for a and solutions is the start of a path-
was a driving force prior to licencing. condominium manager? Why? way to success. We’ve taken on many

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