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Lack of Engagement? of resources that can help you educate you may find that the more reserved
Are the other directors providing ample and inform your board members about directors will become comfortable engag-
opportunities for the disengaged director industry best practices. ing, and an unresponsive board will turn
to participate? Not everyone is comfort- into an engaged and productive team. n
able speaking up. Some directors may be Meet them where they are.
more assertive or outspoken than others. If your board members are not answer- Mark Daye is a Regional Manager
In a perfect world, we imagine directors ing emails, then try to meet them where with ICC Property Management and has
actively discussing an issue professionally they are. Consider setting up a chat or text more than 12 years of experience in the
and respectfully until they reach a consen- group so that the board can discuss things industry as a condominium director and
sus. Experienced managers will know that in an informal way with the goal of hash- manager. Mark also serves as the Mem-
this is not the norm. The behaviour of an ing it out before the official meeting. Set ber at Large on the Executive Commit-
overbearing or bullying director may feel clear expectations and timelines. tee of the ACMO Board of Directors.
overwhelming to an inexperienced, less With consistency and perseverance, iccpropertymanagement.com
assertive director to the point that they
don’t fight back and throw up their hands
in exasperation.
Managers have an opportunity to
encourage and engage directors to
participate.
Here’s an example. Let’s say you have
a five-member board, and three direc-
tors are experienced long-term board
members. The two newer members may
not have enough knowledge or expe-
rience or may lack the confidence to
participate. If the manager is chairing the
meeting, they can help by directly asking
if they have any questions or comments.
Regardless of who it is, the meeting
chair should make a point to encourage
participation from all members.
What happens if the chairperson
is the President and isn’t interested in
getting everyone’s opinion? A wise
manager may assist the new directors
by providing them with support and
education, industry best practices on
the issue, etc., before the meeting to help
boost their confidence.
Encourage active participation from
all directors, address conflicts, and set
clear expectations and deadlines for the
board. Encourage good time manage-
ment practices such as immediately
sending calendar invitations for the next Nothing beats
meeting and training the board to keep Comfort at Home
their calendars up to date.
Emphasize the importance of engage- www.uniluxcrfc.com | 888.627.6727
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Industry organizations such as CCI,
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