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RCM Profile

Irfan Ali

Designation(s): Portfolio Condominium Manager
Company: ICC Property Management Ltd.
Year entered the profession: 2019
Year RCM obtained: 2023

Other education: MBA in Marketing resolving issues quickly within the job? Helping people by providing
Mentor(s) in the industry: Faizan community. information they need and spark-
Mohy U Din Tell us about a personal success ing valuable conversations within the
What path brought you to a career story on the job. I successfully medi- community.
as a condominium manager? With a ated a long-standing noise dispute Best business advice you ever
background in marketing and a passion between two residents by bringing in received. Focus on solving problems,
for connecting with people, I was drawn to
property management because it allowed
me to engage directly with residents,
address their concerns, and problem- { I am an RCM because it is the highest
solve. This role combines my skills in
customer service and building manage- designation in our industry, and I take pride
ment with my commitment to fostering in holding it.
strong community relationships.
How has your membership in
ACMO helped you in your career? It
has been a cornerstone for my career, an acoustic engineer and implementing and success will follow.
offering quality training, industry their recommendations. This approach I am an RCM because… I am an RCM
insights, and access to an experienced resolved the conflict to everyone’s satis- because it is the highest designation in our
professional network. This has allowed faction and enhanced the community’s industry, and I take pride in holding it.
me to stay informed on best practices trust in management. Where do you see yourself in five
and regulatory changes, equipping me What’s your biggest challenge as years? I see myself advancing into
to manage properties more effectively a manager? One challenge is handling leadership roles, contributing more
and meet residents’ needs. situations where residents may voice significantly, and making a meaningful
What is one must-have skill for concerns harshly or assign blame. While impact in property management.
a condominium manager? Why? patience and empathy are crucial, it can What recent project that you
Effective communication is vital for be difficult not to take some feedback completed can we highlight? I recently
condominium management. It ensures personally. I’m working on keeping a completed a garage restoration and
that interactions with residents, board balanced perspective to avoid internal- expansion joint waterproofing project
members, and contractors are clear izing these interactions. for a shared facility complex, ensuring
and respectful, fostering trust and What’s your favourite part of the greater durability and functionality. n
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