Page 4 - 20190122_PB HOA 2018 General Report1

P A G E 2

OVERVIEW

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Dear Homeowner & Developers,
Is getting closer the date to celebrate the Annual Assembly, is why
we consider important report you the most important activities we
did during the year as well as the achievements reached

• Mindset shifting. - We worked to change the way we see our job,
we want that all the staff understand that our mission is to put
color to the life experience of homeowners and guests.
• Utilities Cost Reduction Strategies.- Thru analyzing our
operations we identify some specific actions that will helped us to
reduce power and water consumption.
• Environmental Comply Plan. - We implement a procedure to
ensure our operations comply with the environmental
authorization, 2018 was the second year in which we put together
the environmental comply evidence of activities that are under
HOA Mgmt... control.
• Open Communication Channels with HO.- An application to
facilitate communication with homeowners was developed and

puted available for he Homeowners, the webpage was also
improved.
• Finance.- Continue expenses control and build up reserves for
future investments; thru the expert eye of our Accounting Dep. We
control expenses and look for saving opportunities.
• Ethics and Compliance: Promote culture of ‘Speaking Up’,
integrity and transparency, including suppliers and partners.
• Social Responsibility: To strengthen social commitment with all
employees, vendors and contractors, by making Managers and
Supervisors understand socio-economic impact of our decisions
and operations and how make it positive.

T H E S T A T E M E N T
HOA DIRECTOR AND MANAGERS STATED M I N D S E T
"We have to change the idea we have about our work,
we are not a contractor, we are not a handyman, It is
not enough to carry out the daily tasks and fulfill a S H I F T I N G
maintenance, operation and security program. The
Management of the HOA has the mission of giving We Shift Staff´s Thinking
color to the life experience of the owners and visitors, To Do Work That Matters .
the details are very important, we must get our team
to understand our mission, and ask them to pay "The HOA´s Management has the
attention to the details, the daily work is already mission of giving color to the life
controlled and organized, we have to give a plus, let's experience of the owners and
get out of the comfort zone, let's do the work that visitors,..."
matters and impact the living experience".
FERNANDO, KAREN, AND GILBERTO