Page 46 - Skills Development Program Booklet Mobile

IT Service Management

Soft Skills Development Opportunities

 Business Acumen  Driving Results

 Financial Management  Accountability

 Human Capital Management  Customer Service

 Technology Management  Decisiveness

 Building Coalitions  Problem Solving

 Partnering  Technical Credibility

 Political Savvy  Becoming Customer Focused

 Influencing / Negotiating  Business Writing

 Productive Team Member  Writing for Clarity & Impact

 Leading People  Effective Meetings

 Conflict Resolution  Effective Presentations

 Have a Nice Conflict  Emotional Intelligence

 Leveraging Diversity  Problem Solving & Decision Making

 Developing Others  Time Management

 Team Building  Leading Change

 Crucial Conversations  Creativity & Innovation

 Virtual Teamwork  External Awareness

 Building Trust in Teams  Flexibility

 Effective Team Leader  Resilience

 Exercising Influence  Strategic Thinking

 Soliciting Feedback  Vision

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r 2016