Page 45 - Skills Development Program Booklet Mobile

IT Service Management

Core Skills Development Opportunities (cont.)

 Service Delivery  Relationship Management

 Availability Management  Service Level Management

 Capacity Management  Service Desk Management

 Service Continuity Management  Service Provider Management

 Continual Service Improvement  Business Relationship Management

 Project Management  Program Management

 Budget Development

 Acquisition Planning & Execution

 Contract Management

 Financial Management

 Federal Appropriations Law

Business Acumen, Building Coalitions, Leading People, Driving Results, Leading Change

To access the LMS learning portal visit https://ams.hhs.gov, Select HHS Learning Portal,

under Open Access Internet, Scroll down to Catalog Search, and Search by course name.

To view Soft Skills Courses offered by the CMS Leadership Institute (CMSLI), view the

catalog at http://intranet.cms.gov/Component/OOM/DTD/PDF/CMS-Leadership-

Institute-Catalog.pdf.

45 Version 1.0 – November 2016

Version INTERNAL CMS USE ONLY! INFORMATION NOT RELEASABLE TO THE PUBLIC UNLESS AUTHORIZED BY LAW: This information has not been publicly
1.0 – disclosed and may be privileged and confidential. This document must not be disseminated, distributed, or copied to persons not authorized to
receive the information. Unauthorized disclosure may result in prosecution to the full extent of the law.
Octobe
r 2016