Page 33 - Climate Control News Magazine August 2019

GEA services fast-tracked for quick repairs
New products
FOLLOWING A SERIES of optimization meas- ures at its Center of Excellence (COE) in Oelde, Germany GEA has already began significantly re- ducing the general repair times of its separators.
Infrastructure and organizational improve- ments, as well as the appointment of an Assess- ment Coordinator, have enabled numerous syn- ergies, resulting in inspection and repair times being reduced by up to 40% worldwide.
For particularly urgent cases, GEA is now of- fering a Fast Lane Service, which enables affect- ed separators to be repaired in less than 10 days, depending on the requirements.
Even the short-term breakdown of a separator can, in worst-case scenarios, halt the entire pro- duction which can result in heavy economic losses for companies. Such situations require quick analysis and repair.
In most instances, the separator must be transported to a certified GEA workshop to en- sure authorized repair by the original manu- facturer, which includes the necessary safety tests. Shipment, reporting, repair, inspection and return require a certain time frame, which can be bridged via bowl rentals or spare parts – however, this is not always the optimal solu- tion for customers.
GEA has therefore developed a Fast Lane Service for particularly urgent repairs, which are handled by a dedicated team who take care of these prioritized requests. These employees
New Fast Lane Service for GEA separators significantly shortens repair times.
work alongside GEA’s regular diagnostic and repair service teams, but have the advantage of being able to exclusively handle prioritized cases more quickly.
The Fast Lane Service is offered for separators in all application areas with a surcharge based on bowl diameter. The Fast Lane offer is currently limited due to capacity and time considerations. For this reason, a small steering team will decide on the urgency of each repair based on diverse cri-
teria. Once a repair is prioritized, the operational team takes over the order, managing the entire process which includes cooperating with the spe- cialist departments as well as arranging for the dispatch of parts and repaired machines – reduc- ing overall lead times by up to 80%.
With its considerable reduction in repair times and optional Fast Lane offer, GEA has achieved an important improvement in its service which is a clear plus for customer satisfaction. ✺
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CLIMATE CONTROL NEWS AUGUST 2019
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CC-RACCN-014