Page 5 - 2018 Success Stories Presentation
P. 5
Contact Centre
This team are the first point of contact for many patients and their families. Their role is to make outpatient bookings on behalf of our hospitals for consultants and diagnostic imaging across HCA UK. It also includes the Fixed Price
Self Pay Customer Service.
In 2018...
40,000+*
calls monthly
£127,000,578
Over half were outpatient appointments made for diagnostic imaging and consultant bookings, with a value of £127,000,578 in revenue.
20,000+*
bookings monthly
62 advisors**
**Each day there
are an average of 62 advisors making and answering calls.
Received just under 500,000 calls in 2018 vs 260,000 in 2017.
*on average monthly
|5|
+79%
