Page 8 - SOUTH FLORIDA HOSPITAL NEWS MAY 2021

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Cover Story: ImageFIRST: Focusing on Patient Experience

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ImageFIRST has also taken the have been headaches to administrators or During the pandemic, Juffre says their “ImageFIRST’s approach has always
ScrubVAULT System to a new level, to hospitals. The nice thing about this pro- response was a testament to the culture been different than your traditional linen
according to Juffre. They added a Mop gram is that it not only increases staff and the foundation that it has built. company,” stresses Juffre. “We try to pro-
Accountability Program which now engagement and improves patient care, “We put three goals together: keep vide solutions and manage a client’s pro-
allows providers to take mops from the but it also helps save the health system everybody safe, take great care of our gram. We focus on staff engagement and
same secure vault that can be used with money, which is always important.” customers, and keep everybody patient care, as opposed to focusing on
scrubs too. The program leverages an According to Juffre, ImageFIRST is now employed,” he says. “Those were bold linen. I think that's very unique. Many
easy-to-use cabinet with a compact foot- becoming more involved with facility serv- goals. We executed on the strength of linen companies focus on picking up
print that securely stores and dispenses ices by offering products such as hand san- our Customer Advocates coming to work linen, washing it and bringing it back.
RFID-chipped microfiber mops, giving itizers, soap, paper towels, and toilet every day and our associates being very What we do is ask clients, ‘How can we
clients inventory visibility and loss paper. dedicated to safety —a value of ours long partner with you and what's important to
accountability. ImageFIRST’s hospital “We saw many of our customers having before COVID broke. So, we sort of dou- you?’ The proof that what we do works is
grade microfiber mops paired with its a hard time getting these items during bled down. We doubled down on our in our customer loyalty and our cus-
Mop Accountability Program will help COVID last year,” he says. “We saw a culture and what we've built as a compa- tomer retention. When people come into
keep any facility clean and safe for staff need and wanted to continue to be a ny. We could have developed any goals in our program, they tend to stay with us
and patients while controlling costs. solution for greater patient satisfaction the world, but without the team execut- for a long time.”
“This program allows us to know who and take that burden off our clients. A ing, it wouldn't have happened. We exe-
takes what when and whether they hospital administrator shouldn’t have to cuted well during the pandemic because For more information, visit
returned it,” explains Juffre. “It really helps worry about running out of toilet paper. of the foundation that we've built over www.imagefirst.com or
manage those programs that, traditionally, The staff needs to focus on patient care.” the last 50 years.” call (800) 368-3676.

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