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Palm Beach Gardens Medical Center When It Comes to Patient Care,
Presenting Sponsor at Palm Beach Don’t Unintentionally
Gardens Greenmarket Tick Off the Staff
I was recently up in themselves pats on the
Philadelphia on business. back for the great initia-
I typically stay at the same tive, they are also won-
hotel every visit. The dering why their online
entire staff is so customer reviews are dropping
focused, it makes the time (which they are).
on the road pleasant. The same is true
When I checked in this when it comes to staff
visit, the clerk at the front engagement and patient
desk asked me, “Do you care. Way too often we
want to go Green this march forward with key
stay? For 500 reward initiatives or plans,
points we can have house- without stepping back
keeping skip your room BY JAY JUFFRE to ask: Will this have a
during your stay.” Me negative impact on the
being me, I had to ask. “Is team? Might this
this really about the environment, or adversely affect patient care because the
saving a few bucks on laundry and pay- staff is not happy about the changes? Of
roll?” A little taken back, she replied, “I course, change is inevitable, key initia-
guess both, the housekeeping team tives have to move forward, but take
actually hates it because they are getting time out to explain the ‘why’ to the staff
their hours cut.” and work together to minimize disrup-
Listen, I am all for preserving the tions to them, the patients or their fam-
environment, but she was exactly right. ilies. It is never a bad idea to keep the
Housekeeping was not pleased. For the staff happy. Just ask a housekeeper or
next three days, the usually cheery new guest at an undisclosed hotel out-
Palm Beach Gardens Medical Center is the presenting sponsor for the 2019 Palm group was noticeably different. side Philly.
Beach Gardens Greenmarket which is celebrating its 17th year. Each vendor at the Wouldn’t you be the same? My thought
market donated a cake to pass out to mark the occasion. immediately went to the guest who had Jay Juffre is Executive Vice President,
The hospital will provide nurses to perform blood pressure checks the first and never stayed at this hotel before and ImageFIRST. For more information on
third Sunday of each month for the community. what their overall impression would be ImageFIRST, call 1-800-932-7472 or visit
Pictured (l-r): Joe Russo; Carl Woods, Vice Mayor; Mayor Maria Marino; Teresa based on the change. I also have no www.imagefirst.com.
Urquhart, CEO and Patricia Rosenberg, CNO doubt while some manager is giving
pril 25-26, 20119
A
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CPE: U p t o 17
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CC
South Florida Hospital News southfloridahospitalnews.com February 2019 31
