Page 396 - Handbook of Modern Telecommunications

Network Management and Administration 3-187

• Optimizing customer experiences by effectively tracking business and operational perfor-
mance indicators.
• Automate workflow and maximize operator efficiency and productivity

3.7.4.4.1.9 Netcool/Realtime Active Dashboards IBM Tivoli Netcool/Realtime Active Dashboards pro-
vides advanced, real-time visualization of services and processes. Through the use of its service depen-
dency model, business and operations staff can understand the complex relationships between business
services and supporting technology. The tool performs the following functions:
• Incorporates data from a broad array of IT resources and business support systems that contrib-
ute to defining a service into a real-time, federated service model
• Addresses problem resolution with automated service impact, root-cause analysis, and integrated
access to service support and delivery systems
• Helps improve service visibility for operations and business stakeholders—along with their cus-
tomers—by offering real-time service scorecards and key performance indicators
• Automates service model definitions and maintenance with true real-time federated data access
• Provides real-time service-level tracking
• Measures and reflects—in real time—the quality of services and processes

3.7.4.4.1.10 Tivoli Monitoring Tivoli Monitoring is an enterprise-class solution that optimizes IT infra-
structure performance and availability. It manages the IT infrastructure, including operating systems,
databases, and servers across distributed and host environments, through a single customizable work-
space portal. In addition:

• It provides common, flexible, and easy-to-use browser interfaces and customizable workspaces.
• It detects bottlenecks and potential problems in essential system resources and automatically recov-
ers from critical situations to ensure that critical business applications are up and running.

3.7.4.4.1.11 Tivoli Composite Application Manager for Internet Service Monitoring (formerly Netcool
ISMs) The Tivoli Composite Application Manager for Internet Service Monitoring tests Internet ser-
vices from the user’s perspective. It is a highly scaleable suite of 23 monitors that measure the availabil-
ity, performance, and content of services through periodic polling from distributed points of presence.
It performs the following functions:
• Produces both real-time alerts on service responses and Web-based reports on historical service
performance relative to a flexibly definable SLA
• Uses these Web-based reports and analysis tools to confirm SLA adherence for end customers
• Enables operations staff to intelligently plan changes to the infrastructure and demonstrate the
resulting effects on service performance

3.7.4.4.1.12 Tivoli Security Operations Manager The Tivoli Security Operations Manager is a security
information and event management (SIEM) platform that centralizes and stores security data from
throughout the technology infrastructure to improve security operations and information risk manage-
ment. In addition, the platform:
• Enables automation of log aggregation, correlation, and analysis; automatic recognition and inves-
tigation of and response to incidents; and streamlining of incident tracking and handling
• Improves efficiency through operational integration by facilitating the flow of incident manage-
ment data between security, network, and systems management operations teams
• Deepens understanding through comprehensive reporting, including on-the-fly data mining,
historical reporting, self-auditing, and tracking capabilities