Page 397 - Handbook of Modern Telecommunications

3-188 CRC Handbook of Modern Telecommunications, Second Edition

• Offers multiple deployment options to suit the organizational environment thanks to a modular
architecture that can adapt to—and grow with—the organization’s security infrastructure
• Provides a platform for offering managed security services and delivering reduced operational
costs through automation and speedy implementation

3.7.4.4.1.13 Tivoli Netcool Performance Manager for Wireless Technology Packs Provides performance
metrics to manage all aspects of a service provider’s wireless network infrastructure. It offers an
efficient way to manage individual technologies or services in a cross-vendor environment. This off-
the-shelf network interfaces seamlessly aggregate and correlate data from multiple vendors and tech-
nologies. It is available for technologies such as GSM, GPRS, UMTS and CDMA/1xRTT, and also
provide existing support for key technical HSPA, IMS, MSC-S, MGW and more. It allows the service
provider to
• analyze and compare information from multiple vendors and technologies—including all the rel-
evant counters each creates;
• convert performance data into a common format that allows you to manipulate and report on it
without overburdening your systems;
• leverage IBM expertise in cross-vendor, cross-technology environments to drive efficiency and
deliver role-specific insights.

The pack supports technologies from leading wireless equipment vendors such as Ericsson, Nokia,
Motorola, Huawei, Alcatel, Siemens, Nortel Networks.

3.7.4.4.1.14 Tivoli Netcool Service Quality Manager Combines service quality management (SQM) and
service-level agreement (SLA) management to manage and improve telecommunications service qual-
ity. This software:
• Provides a real-time, end-to-end view of a service to enable service providers to understand ser-
vice quality from the customer’s perspective.
• Monitors and improves the quality of each customer experience, resulting in more effective cus-
tomer care and increased customer satisfaction.
• Responds to network issues based on corporate directives such as revenue, profitability, service
and customer impact.
• Provides product differentiation to your enterprise sales team by offering guaranteed service-level
agreements (SLAs) to attract and retain high-value enterprise customers.
• Enables the successful, rapid introduction of new services that you can offer with confidence in
their service quality.
• Identifies high-priority problems quickly and accurately with powerful root-cause and
impact analysis.
• Offers comprehensive data collection capabilities and extensive preestablished service models
with full Key Quality Indicator (KQI)/Key Performance Indicator (KPI) mapping and reporting.
• Manage the quality of individual services delivered by telecommunication providers.

3.7.4.4.1.15 Tivoli Netcool Customer Experience Management Solution The Tivoli Netcool Customer
Experience Management Solution helps telecommunication service providers proactively manage each
customer’s experience. The software delivers the visibility needed to improve the customer experience
as they interact with different aspects of the operator’s business. The offering correlates data from fault
management, performance management, probe systems, and other OSS/BSS for a true view of the cus-
tomer’s experience. It provides different perspectives—all on one dashboard—of the subscriber’s inter-
action with the service provider, including views by service, network, location, subscriber group, and
device type.
The solution helps increase customer loyalty and drive new revenue opportunities by helping to: