Page 522 - Handbook of Modern Telecommunications

Network Organization and Governance 4-53

• Applications
• Devices
• Transmission facilities

Mean time of repair for:
• Service access points
• Applications
• Devices
• Transmission facilities
Relationship: proactive and reactive problem detection for:

• Service access points
• Applications
• Devices
• Transmission facilities
Relationship: preventive and reactive problem detection for:

• Service access points
• Applications
• Devices
• Transmission facilities

Relationship: Number of referred problems to all detected problems for:
• Service access points
• Applications
• Devices
• Transmission facilities
Meeting escalation guidelines for:
• Service access points
• Applications
• Devices
• Transmission facilities
Number of chronic problems to all detected problems for:

• Service access points
• Applications
• Devices
• Transmission facilities
Help desk performance:

• Receiving notification
• Solving trivial problems
• Performance during first, second, and third shifts
• Performance on weekends
• Performance on holidays
Number of outages for:

• Service access points