Page 528 - Handbook of Modern Telecommunications
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Network Organization and Governance 4-59
Definition of QoS Metric
Determination of Data Sources
Technical
Selection of Measurement Preparation
Tools
Evaluation of Test Results
Contract Negotiation and Legal
Signing the Contract Preparation
Measurement and
Reporting
Operations
Violation No
of SLA Metrics
?
Yes
Executing
Corrections Yes One-time
Required Corrections
?
No
Reimburse- Yes Decision on
ment Measurement
?
No
Yes Are Changes
Required Operations
?
No
FIGu RE 4.4.4 Detailed Service-Level Management process.
