Page 580 - Handbook of Modern Telecommunications

Network Organization and Governance 4-111

TABl E 4.6.2 Allocation Matrix for Support Systems
Operations, Logistics and
Sales and Human Admin, and Strategic Facility Information
Organizational Units Finance Marketing Resources Maintenance Planning Management Technology
Support Tools
Management X X
Frameworks
Operation Support X X X X
Systems
Business Support X X X X
Systems
Marketing Support X X
Systems
Documentation X X X X X X X
Systems
Management X X
Systems
SLA Surveillance X X
Instruments
Customer X
Relationship
Management Tools
Billing Applications X
E-Care Tools X X
Modeling X X
Applications
Knowledge Tools X X X
Geographical X
Information
Systems
Enterprise Resource X X X
Planning Tools

skills. A curriculum in coordination with vendors and educational institutes would guarantee
high quality and employee satisfaction.
10. Regularly interface network management staff with users: In order to promote mutual under-
standing of working conditions and problems, both parties should exchange views and opinions.
The level of formality may vary from very informal to very formal; in the second case; written
service-level agreements are evaluated.
11. Evaluate new technologies: As part of the motivation process, network management renovation
opportunities must be evaluated continuously. This process includes new management platforms,
new technologies of distribution, feasibility of new and existing solutions, new monitors, changes
in de-facto and open standards, simplification of management processes, changes in the offerings
of leading manufacturers, and monitoring the needs of users. Thus, enrichment of lower-level jobs
may easily be accomplished.

4.6.4 Keeping the Management Teams

In order to keep the network management team together, expectations of employers and employees must
match to a certain degree. Table 4.6.3 shows a sample of expectations on both sides. The individual–
organization contract is implied because much of it often unwritten and unspoken.