Page 576 - Handbook of Modern Telecommunications

Network Organization and Governance 4-107

CTO Chief Technology Officer
EBGP Enhanced Border Gateway Protocol
EMEA Europe, Middle East, Africa
ERP Enterprise Resource Planning
FCAPS FCAPS (ISO model for network management)
FM Facility Management
FoIP Fax over Internet Protocol
ICMP Internet Control Message Protocol
IP Internet Protocol
ITO IT Organization
KPI Key Performance Indicators
LAN Local Area Network
LOB Lines of Business
M&A Merger and Acquisitions
MPLS Multiprotocol Label Switching
MSP Managed Service Provider
OASIS Organization for the Advancement of Structured Information Standards
OSPF Open Shortest Path First (dynamic routing protocols)
PM Performance Management
PRM Product Resource Management
QoS Quality of Service
RIP Routing Information Protocol
SAP Service Access Point
SCM Supply Chain Management
Software Configuration Management
SLA Service-Level Agreement
SLM Service-Level Management
SOW Statement of Work
VLAN Virtual Local Area Network
VoIP Voice over IP
VPN Virtual Private Network
WAN Wide Area Network
XML Extensible Markup Language

4.6 Network Management Organization

Kornel Terplan

Workforce is one of the critical success factors in building, maintaining, and operating communica-
tion networks. Motivated people are the differentiating factor between a well run and a badly run
business in the service provider area. This chapter focuses on human resources and their manage-
ment by introducing a sample organization. Human resources (HR) are assigned to principal busi-
ness processes and support tools of the service provider. Sample job profiles help HR of the service
provider to upgrade their own profiles, post jobs, and hire the right persons. Enabling technologies,
such as document, knowledge, and workflow management help to increase the efficiency of the service
providers’ organization. The process and most likely results of benchmarks are shown. Benchmarks
help to compare the performance of service providers with each other, with the industry average and
with best practices.