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192       Part 3  |  Customer Behavior and E-Marketing



                   produced for ethanol production has soared to     40     percent   likely to use when purchasing each of the following
                   of total corn production. In addition, the shift to ethanol   items. Defend your selections.
                   has taken corn out of the supply chain for the agricultural          a.     A  building  for  the  home  office  of  a  light  bulb
                   feed market, causing an impact on food costs. About     manufacturer
                       12     percent of corn is used for direct human consump-       b.    Wool for a clothing manufacturer
                   tion, in the form of cereal and corn chips, for example.         c.     An Alaskan cruise for a company retreat, assuming
                   It is much less costly for farmers to produce corn for   a regular travel agency is used
                   ethanol, because it can be produced using more efficient,        d.    One-inch nails for a building contractor
                   genetically modified seeds. To plant genetically modified   4.             Purchases by businesses may be described as new-task,
                   corn for ethanol, the seed costs around $    200    /bushel, and   modified rebuy, or straight rebuy. Categorize the follow-
                   the yields are significantly higher than other corn crops   ing purchase decisions and explain your choices.
                   because insecticides and herbicides are built into the         a.     Bob  has  purchased  toothpicks  from  Smith
                   seed. Non-genetically modified seed produces more rev-  Restaurant Supply for     25     years and recently placed
                   enue at market per bushel but will have a lower overall   an order for yellow toothpicks rather than the usual
                   crop yield and is more costly to produce. If you assume   white ones.
                   that the non-genetically modified crop sells for $    10.00    /       b.     Jill’s investment company has been purchasing enve-
                   bushel and that the genetically modified seed crop sells   lopes from AAA Office Supply for a year and now
                   for $    7.00    /bushel, rank each of the following variables   needs to purchase boxes to mail year-end portfolio
                       1   –     5    . Think of     1     as the most important variable and     5     as   summaries to clients. Jill calls  AAA to  purchase
                   the least important. Based on health, environment, and   these boxes.
                   dependency on foreign energy sources, what would you        c.     Reliance Insurance has been supplying its salespeo-
                   do as a farmer purchasing seed for next year’s crop?    ple with small personal computers to assist in their
                          Rate the decision of whether to use genetically   sales efforts. The company recently agreed to begin
                   modified or non-genetically modified seed based on the   supplying them with faster, more sophisticated
                   following considerations:                               computers.
                        a.    Safety to the environment             5.           Identifying qualified customers is important to the
                          b.     Ability to control production costs    survival of any organization. NAICS provides helpful
                          c.    Impact on food prices                  information about many different businesses. Find the
                       d.    Overall health concerns                   NAICS manual at the library or online at  www.naics.com
                       e.     Contribution  to  reducing  dependence  on  foreign   and identify the NAICS code for the following items.
                       energy sources                                        a.    Chocolate candy bars
                2.        Identify organizations in your area that fit each business        b.    Automobile tires
                   market category: producer, reseller, government, and       c.   Men’s running shoes
                   institutional. Explain your classifications.     6.                 Develop your analytical and communication skills using
                3.                      Indicate the method of buying (description, inspection,   the Role-Play Exercises online at
                   sampling, or negotiation) an organization would be most   www.cengagebrain.com.






                                    Internet Exercise

                            Boeing

                                                                    Boeing is the second largest aerospace and defense   2.        How does Boeing address some of the concerns of busi-
                contractor in the world, manufacturing commercial      ness customers?
                and military aircraft.  Visit the company’s website at   3.        What environmental factors do you think affect demand
                    www.boeing.com .                                   for Boeing products?
                1.       At what types of business markets are Boeing’s products
                   targeted?











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