Page 459 - Foundations of Marketing

426 Part 5 | Distribution Decisions

9 “Sam’s Club,” “Costco Wholesale Corporation,” .nytimes.com/2012/01/27/consumers-leery- Feature Notes
“B.J.’s Wholesale Club,” Hoover’s Online, www of-online-shopping-with-tablets-and-phones
a Based on information in Sharon Edelson, “Costco
.hoovers.com (accessed February 16, 2013). (accessed February 23, 2013).
Keeps Formula as It Expands,” WWD , January 30,
10 Karen Talley and Dana Matteoli, “At Gap, Sales 21 “DSN Global 100,” Direct Selling News , June 1,
2012, 6; “Five Major Brands to Pilot New Label
Gains Are Back in Style,” Wall Street Journal , 2012, http://directsellingnews.com/index.php/
Designed to Promote Recycling,” Packaging
February 11, 2013, http://online.wsj.com/article/ view/dsn_global_100_the_top_direct_selling_
Digest , November 20, 2011; Tim Talevich,
SB10001424127887323511804578295732339153 companies_in_the_world/P6#.USBCYWd7cWI
“The Chicken, the Egg, and the Future,” Costco
730.html (accessed February 16, 2013). (accessed February 16, 2013).
Connection , August 2011, 22–25; “Sustainability
11 Mall of America, www.mallofamerica.com 22 “What Is Direct Selling?” Direct Selling Initiatives Receive Recognition,” MMR , February 8,
(accessed November 1, 2013). Association, www.directselling411.com/about- 2010, 7.
direct-selling/ (accessed February 16, 2013).
12 “ICSC Shopping Center Definitions,” b Based on information in Steve Smith, “Retailer
International Council of Shopping Centers, http:// 23 “Vending Machines of the Past and Present,” Apps May Be Winning the Showrooming
icsc.org/srch/lib/USDefinitions.pdf (accessed Wall Street Journal , March 22, 2012, http://online War,” Media Post , January 30, 2013, www
February 23, 2013). .wsj.com/article/SB1000142405270230472440 .mediapost.com ; “Big-Box Backlash: The
4577295671669812582.html#slide/1 (accessed Rebirth of Mom-and-Pop Shops,” CNBC ,
13 Annie Gasparro, “More Affordable Groceries Are
February 16, 2013); Zafar Aylin, “Prescription January 29, 2013, www.cnbc.com ; Rachelle
Costing Whole Foods,” Wall Street Journal , February 13,
Pills, iPods, and Live Bait: There’s a Vending Dragani, “Showrooming Shoppers Send eBay
2013, http://online.wsj.com/article/SB100014241278873
Machine for That,” Time , March 23, 2012, http:// Soaring,” E-Commerce Times , January 17, 2013,
24616604578302780625291880.html.
newsfeed.time.com/2012/03/23/prescription-pills- www.ecommercetimes.com ; Larry Dignan,
14 Charles Dennis, J. Brakus, and Eleftherios
ipods-and-live-bait-theres-a-vending-machine-for- “Target Online Price Match Unlikely to Curb
Alamanos, “The Wallpaper Matters: The Influence
that/ (accessed February 16, 2013). ‘Showrooming,’” CNet News , January 8, 2013,
of the Content of Digital Ads on Customer
24 Economic Impact of Franchised Businesses, http:///news.cnet.com .
In-Store Experience.” Journal of Marketing
Vol. 3, International Franchise Association c Based on information in Madeleine Gordon,
Management ,29 (3/4). pp. 338–355.
Education Foundation, www.buildingopportunity “Floyd Country Store Jamboree Offers Authentic
15 The Category Management Association, www
.com/download/EconomicImpact11.pdf (accessed Southern Atmosphere,” Collegiate Times (Virginia
.cpgcatnet.org (accessed February 24, 2013).
February 16, 2013). Tech), December 5, 2012, www.collegiatetimes
16 “What Is the Direct Marketing Association?” Direct .com ; Mike Shaw, “Floyd Country Store Owner
25 U.S. Bureau of the Census, 2010.
Marketing Association, www.the-dma.org/aboutdma/ Talks of Being Big in Small Town,” Roanoke
26 The National Association of Wholesaler-
whatisthedma.shtml (accessed February 16, 2013). Times , March 2, 2012, http://blogs.roanoke.com ;
Distributors, www.naw.org/busservices/bindex.php
17 Do Not Call, www.donotcall.gov (accessed Joe Tennis, “Foot-Stompin’ Time at the Floyd
(accessed February 23, 2013).
February 16, 2013); Maya Jackson Randall, “FCC Country Store,” Tricities (Virginia), December 14,
27 Macdonalds Consolidated, www
Cracks Down on Robocalls,” Wall Street Journal , 2011, www.tricities.com ; www.floydcountrystore
.macdonaldsconsolidated.ca/main.asp (accessed
February 15, 2012, http://online.wsj.com/article/ .com .
February 23, 2013).
SB10001424052970204792404577225922293962 d Based on information in Danielle Demetriou,
202.html (accessed February 16, 2013). 28 “L.L.Bean Sales Grow Despite Weak Economy,” “Japanese Vending Machines to Offer Free WiFi,”
Associated Press, March 9, 2012, www.suntimes
18 Online Retail Sales, National Retail Federation , Telegraph (U.K.), February 8, 2012, www
.com ; Kelli B. Grant, “Walmart Lets Online
www.nrf.com/modules.php?name=Pages&sp_ .telegraph.co.uk ; Angel Abcede, “Best Buy Uses
Shoppers Pay Cash,” Smart Money, March 21,
id=1240 (accessed February 16, 2013). Kiosks to Sell Upscale Devices at C-Stores,
2012, www.smartmoney.com ; Michael Arndt, Including Murphy Express,” CSP Daily News ,
19 Sucharita Mulpuru, “U.S. Online Retail Forecast,
“Customer Service Champs: L.L.Bean Follows Its January 5, 2012, www.cspnet.com ; “In Argentina,
2011 to 2016,” Forrester Research, February 27,
Shoppers to the Web,” Bloomberg Businessweek , Lay’s Vending Machine Turns Raw Potatoes
2012, www.forrester.com/go?docid=60672
February 18, 2010, www.businessweek.com ; into Bags of Chips,” Advertising Age , September
(accessed February 23, 2013).
Interviews with L.L.Bean employees and the 15, 2011, www.adage.com ; Christina Cheddar
20 Ann Carrns, “Consumers Leery of Online video, “L.L.Bean Employs a Variety of Promotion Berk, “Vending Machines Woo Gen Y with New
Shopping with Tablets and Phones,” New York Methods to Communicate with Customers”; Technology,” CNBC, October 17, 2011, www
Times , January 27, 2012, http://bucks.blogs www.llbean.com . .cnbc.com .

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