Page 324 - Business Principles and Management

Chapter 12 • The Manager as Leader

FIGURE 12-3 Employees prefer managers who demonstrate these
leadership qualities.

Employees prefer a manager who:

1. Encourages employee participation and suggestions.
2. Keeps employees informed and shares employee ideas with upper
management.
3. Works to build and maintain morale.
4. Is available to employees and easy to talk to.
5. Supports employee training and development.
6. Communicates effectively with employees.
7. Is considerate of the ideas and feelings of others.
8. Makes changes when needed rather than relying on past practices.
9. Supports employees who are doing their best even when mistakes
are made.
1 0. Shows appreciation and provides recognition for good work.

CHECKPOINT
Under what circumstances could an autocratic leadership style
be used effectively?

12.3 Assessment

UNDERSTAND MANAGEMENT CONCEPTS
Determine the best answer for each of the following questions.
1. Managers who use close management believe that
a. employees generally enjoy their work
b. experienced employees are able to perform their jobs well
c. employees work only because they get paid
d. none of the above
2. Of the four leadership styles, the one that most employees prefer is
a. autocratic
b. democratic
c. open
d. situational

THINK CRITICALLY
Answer the following questions as completely as possible.
3. Do you believe younger workers generally prefer a different
leadership style from their supervisor than do older employees?
Why or why not?
4. As a supervisor, which leadership style would
work best for you?

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