Page 328 - Business Principles and Management

Chapter 12 • The Manager as Leader

An effective manager must be
concerned about human rela-
tions within the work group.
What should a manager do
when it appears that a conflict
is developing between two
employees?

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12.4 Assessment

UNDERSTAND MANAGEMENT CONCEPTS
Determine the best answer for each of the following questions.
1. When confronted with an employee’s personal problem that affects
the employee’s work or that of other employees, the manager should
a. allow the employee to work through the problem alone
b. help the employee identify services offered by the business that
will help solve the problem
c. spend as much time as needed counseling the employee
d. begin termination proceedings on the employee
2. Appropriate procedures for handling violations of work rules
would include all of the following except
a. providing a verbal warning for the first infraction
b. ignoring minor violations and responding to major violations
c. putting a written reprimand in the employee’s file
d. giving the employee a short suspension

THINK CRITICALLY
Answer the following questions as completely as possible.
3. Why should employee participation in a company’s counseling
program or other services to help with personal problems remain
confidential?
4. Do you believe employees should be involved in establishing work
rules? In developing penalties for violations of
work rules? Justify your decisions.

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