Page 19 - 2015 Annual Fire School Brochure

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Going the Extra Mile: Enhancing Manure Pit Rescue
Customer Service in Fire, Rescue,
Hazardous Materials and EMS Dan Neenan, Director, National Center for Agricultural Safety
This program focuses on agricultural injuries and prolonged extrication during
Fred Malven, Assistant Fire Chief (Training), manure pit engulfment emergencies. Responders will learn how to treat
Nevada Community Fire Department, someone overcome by manure pit gases while keeping themselves safe.
and Associate Professor, College of Design, Iowa
State University; Ray Reynolds, Individuals from Iowa volunteer and combination fire departments
Fire Chief, Nevada Community Fire registering for this course will receive a $30.00 reduction in Fire
Department; Dean Tope, Assistant Fire Chief School fees, due to partial grant funding from the Iowa Volunteer
(Community Risk Reduction Operations and Firefighters Training Fund.
EMS), Nevada Community Fire Department;
and Maile Timm, Paramedic, Story County Personal Protective Equipment and SCBA Requirements Apply
Medical Center
Class Limit: 25
Virtually everyone has had the experience – your
CPR call has a successful outcome, but the family
thanks you for asking if THEY’RE OKAY; you pull off a
seemingly impossible extrication, but the motorist
compliments you on covering them (and yourself
with them) with a blanket to protect them from
debris during the operation; you stop a rapidly
moving apartment fire in its track, but residents
appreciate you protecting their furniture from
water damage! People expect us to handle their
emergency…they just seem surprised when we go
the extra mile and do the simple things that show we
care about them as people. It’s all in the details.

This class focuses on the issues of going beyond NEW
basic expectations when dealing with fire, rescue, 552 Sat
hazardous materials, and medical emergencies.
Representatives of each of these services will lead off How I Teach It: A Unique Approach When Teaching
with discussions of topics such as historic examples
of “customer service” in emergency fields, balancing the Nuts and Bolts of Firefighting
emergency operations with victim services, refining
operating guidelines to reflect customer service Doug Kolkman, President, Iowa Society of Fire Service Instructors, and
issues, customer service as an influence on evolving FSTB Field Instructor; and representatives of the Iowa Society of Fire
fire department culture, and the “payback” to the Service Instructors
emergency services for adopting a more customer-
oriented practices. If you want your department During this class, participants will be offered a variety of motivational tools and
to stand out, it will have to go beyond basic public unique methods of teaching that can be used when instructing the fundamentals
expectations. This course may be the place to start. of firefighting. New ideas and ways for participants to improve
their instructional skills will be presented. A review of different
Class Limit: 40 ways of evaluating student skills will be shown and practiced.
Class Limit: 40

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