Page 119 - BA1 Integrated Workbook STUDENT 2018

Chapter 9

Tools and techniques of operations

management

Outcome

By the end of this session you should be able to:

 apply the tools and concepts of operations management to deliver sustainable
performance

 explain how relationships with the supply chain can be managed

and answer questions relating to these areas.

The underpinning detail for this chapter in your Integrated Workbook can
be found in Chapter 9 of your Study Text

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