Page 147 - E2 Integrated Workbook STUDENT 2018
P. 147

Chapter 11






                  Managing organisational relationships










                          Outcome




               By the end of this session you should be able to:

                    discuss the roles of communication, negotiation, influence and persuasion in the
                     management process

                    discuss approaches to managing conflict


               and answer questions relating to these areas.






















                 The underpinning detail for this chapter in your Integrated Workbook can
                 be found in Chapter 11 of your Study Text





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