Page 287 - E2 Integrated Workbook STUDENT 2018
P. 287
Answers to supplementary objective test questions
CHAPTER 8 – BEHAVIOURAL ASPECTS OF CONTROL
8.1 The complete sentences are:
In organisations with skilled and experienced staff, where the staff closely share
the organisational goals, clan control can be used.
Output control can be used in organisations where there is a need for
quantifiable and simple measures of performance.
Organisations relying on formalised rules and procedures would be using
bureaucratic control.
Personal centralised control is most likely to be found in small, owner-
managed organisations.
8.2 The correct matching is as follows:
These rewards arise from the performance of the
job itself.
Extrinsic
Pay and working conditions are examples of
these rewards.
These rewards are closely linked to Herzberg’s
hygiene factors
Intrinsic
An example of this type of reward would be being
able to make your own decisions about the job.
8.3 The correct answers are C and D
A mentor is generally not from the same department and it is unusual for them
to be the line manager of the mentee.
Mentoring can be used to give technical, ethical and general business advice.
Coaching focuses on achieving specific objectives, usually within a defined time
period.
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