Page 162 - APM Integrated Workbook STUDENT S18-J19
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Chapter 11
1.3 NFPIs and business performance
There are a number of areas that are particularly important for ensuring the success
of the business and where NFPIs play a key role, for example:
Product and service quality Branding and company profile
NFPIs may focus on: NFPIs may focus on:
the quality of incoming supplies customer awareness
the quality of work completed customer opinions.
customer satisfaction.
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