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Learning and training at work

The learning process

2.1 Introduction

It is important to understand how people learn new things, as this will allow an
organisation to create suitable training programmes for its employees.

2.2 Kolb: experiential learning cycle

Kolb suggested four learning stages that must be addressed:

Concrete
experience

Accommodative Divergent

Active Reflective
experimentation observation

Convergent Assimilative

Abstract
conceptualisation

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