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Chapter 24

Personal effectiveness at work

Outcome

By the end of this session you should be able to:

 explain the importance of effective time management

 describe the barriers to effective time management and how they may be
overcome

 describe the role of information technology in improving personal effectiveness

 identify the main ways in which people and teams can be ineffective at work

 explain how individual or team ineffectiveness can affect organisational
performance

 describe the features of a competence framework

 explain how a competence framework underpins professional development
needs

 explain how personal and continuous professional development can increase
personal effectiveness at work

 explain the purpose and benefits of coaching, mentoring and counselling in
promoting employee effectiveness

 describe how a personal development plan should be formulated, implemented,
monitored and reviewed by the individual

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