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Chapter 25

Communicating in business

Outcome

By the end of this session you should be able to:

 define communications

 identify methods of communication used in the organisation and how they are
used

 explain a simple communication model: sender, message, receiver, feedback,
noise

 explain formal and informal communication and their importance in the
workplace

 identify the consequences of ineffective communication

 describe the attributes of effective communication

 describe the barriers to effective communication and identify practical steps that
can be taken to overcome them

 describe the main methods and patterns of communication

and answer questions relating to these areas.

The underpinning detail for this chapter in your Notes can be found in
Chapter 25 of your Study Text

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