Page 409 - Microsoft Word - 00 ACCA F1 Notes Prelims.docx

Communicating in business

What is communication?

1.1 Communication

Communication is the two-way interchange of information, ideas,
facts and emotions by one or more persons. It establishes
relationships and allows for direction and co-ordination of tasks.

In an organisation, communication takes many forms, including:

 giving or receiving information and instructions

 exchanging ideas

 announcing plans and strategies

 laying down rules or procedures

 comparing actual results against a plan

 manuals, organisation charts and job descriptions.

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