Page 197 - E1 Integrated Workbook STUDENT 2018
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Appraisal, training and development, motivation and retention
Knowledge management
Knowledge management is the process of creating, sharing, using
and managing the organisation’s knowledge in order to achieve the
organisation’s objectives.
Employee involvement
Employees should be given the opportunity to contribute to the
organisation. High performance work arrangements rely on all
employees for their ideas, intelligence and commitment to make the
organisation successful.
Illustrations and further practice
Read illustrations 9 and 10 from Chapter 14.
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