Page 387 - F1 - AB Integrated Workbook STUDENT 2018-19

Personal effectiveness at work

Conflict

5.1 What is conflict?

Conflict is defined as any personal divergence of interests between
groups and individuals

5.2 Types of conflict

There are two main types of conflict:

This is conflict that occurs between individuals and
Vertical groups at different levels of the organisation’s hierarchy

e.g. between a junior employee and his/her manager.

This is conflict that occurs between individuals and
Horizontal groups at the same level of the organisation’s hierarchy
e.g. between individual directors.

5.3 How to avoid conflict

 Good communication

 Rules and procedures

 Avoiding a blame culture

 Ensuring a fair allocation of resources

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