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Information technology and information systems in business




               3.3  Types of information system

               As outlined in Chapter 2, there are three levels of management – strategic, tactical
               and operational.


               Each level creates different types of strategy within the organisation and therefore
               needs different types of information, as outlined by the following chart:

                                      TIME         LEVEL OF                    DEGREE OF
                                      HORIZON      DETAIL        SOURCE        CERTAINTY     FREQUENCY

               STRATEGIC                        LONG-   AGGREGATED/   MAINLY   UNCERTAIN     INFREQUENT
                                      TERM      SUMMARISED       EXTERNAL

               TACTICAL



               OPERATIONAL          IMMEDIATE      HIGHLY         INTERNAL        CERTAIN      FREQUENT
                                                   DETAILED




















































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