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Chapter 4
The strategic level of management requires information from internal and
external sources in order to plan the long-term strategies of the organisation.
Internal information – both quantitative and qualitative – is usually supplied in
a summarised form.
The tactical level of management requires information and instructions from
the strategic level of management, together with routine and regular quantitative
information from the operational level of management. The information could
be in summarised form, but detailed enough to allow tactical planning of
resources and manpower.
The operational level of management requires information and instructions
from the tactical level of management. The operational level is primarily
concerned with the day-to-day performance of tasks and most of the information
is obtained from internal sources. The information must be detailed and
precise.
Operational
Programmable decisions with specific inputs and outputs.
Transaction processing system (TPS) used.
INFORMATION
SYSTEMS TO
SUPPORT
DECISION MAKING
Tactical Strategic
Use variety of data from different Varied information needs –
sources – emphasis on sometimes difficult to predict.
exception reporting. MIS and Executive information
Management information system system (EIS) used.
(MIS) used.
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