Page 12 - BA2 Integrated Workbook STUDENT 2018

Chapter 1

2.3 Levels of decision making

Now that we know what good information is, we can consider the different
information needs of different levels of management. Organisations are generally
split into three levels; strategic, managerial/tactical and operational/functional.

Strategic

Tactical

Operational

Managers at different levels make different types of decisions:

Strategic level, decisions:

 will have a large impact on the whole organisation

 will be long term

 tend to be unstructured.

Tactical level, decisions:

 will have a medium impact on the whole organisation

 will be medium-term

 will act as a bridge between the strategic and operational levels.

Operational level, decisions:

 will normally only affect one business unit or department

 will be short-term

 tend to be highly structured.

6